Blogs
Agentforce- AI Empowered Intelligent Bots
The world of work is rapidly evolving, driven by technological advancements and changing societal expectations. AgentForce, a platform designed to connect agents with clients, is at the forefront of this transformation. In this blog post, we’ll explore how AgentForce is shaping the future of work for agents and clients alike.
– Aug 12, 2024
Integrating Salesforce with SAP
Integrating Salesforce with other systems of record, like SAP, is becoming more and more important – especially for large enterprises looking to enable Salesforce users to realize the full potential of their customer-related information. Well-designed integrations mean users no longer need to switch between systems or enter data twice.
For integrations to succeed, it is essential to start by selecting the right tool and writing detailed specifications up front. SAP knowledge on your team can be crucial, especially for selecting the right APIs and analyzing all potential impacts of integration on your particular SAP system.
CPI has become an imminent choice for integrating with SAP. The license cost might be bit high yet it facilitates a number of advantages than its predecessors.
– Jan 22, 2022
Salesforce Data Cloud
Once a company understands its challenges and goals, and has an understanding of where the data sources needed are located, bringing them together can be challenging.
Structured data will have table and column names that differ, and they need to be represented in the same way. Different sources of data will potentially have the same customer or business record represented, and they may use different unique identifiers for their underlying data. Emails, chat transcripts, and knowledge articles are rich sources of unstructured data that are hard to search using keywords, yet they are important for generative AI applications.
– Oct 12, 2024
Advances in Gen AI
Generative AI Trends are expanding rapidly, shifting from single-domain proficiency to embracing multimodal generative AI models capable of processing and interpreting diverse data types.
Pioneering models like CLIP for text-to-image and Wave2Vec for speech-to-text have paved the way. However, recent advancements target more versatile models that can seamlessly transition between tasks like natural language processing (NLP) and computer vision, even incorporating video processing capabilities as seen in Lumiere by Google.
This new wave of AI encompasses proprietary models like OpenAI’s GPT-4V and open-source options like LLaVa. These models aim to create more intuitive and adaptable applications, allowing users to interact with AI in intricate ways, such as receiving visual aids alongside verbal instructions.
Moreover, by handling a broader spectrum of data inputs, multimodal models can enhance their comprehension, generating more accurate outputs. This significantly expands the utility of AI across various fields.
– Jan 14, 2025
AI-Augmented Apps and Services
In 2025, Generative AI trends are led by AI-augmented applications and services, signifying a notable shift in how technology empowers individuals across diverse domains. This trend entails incorporating advanced AI algorithms into various software and platforms, enhancing user experiences with tailored, intelligent capabilities.
AI-augmented solutions are redefining efficiency and personalization, encompassing content creation tools adapting to individual writing styles and smart healthcare apps delivering customized treatment recommendations.
– Mar 12, 2025