Certified admins, developers, and architects who keep your org healthy, secure, and continuously improving — on a predictable monthly plan with defined SLAs and transparent reporting.
Hiring, training, and retaining an in-house Salesforce team is expensive — and a single admin rarely covers admin, development, integration, and architecture at once.
Your plan draws on whichever of these your org needs in a given month — with scope and priorities agreed together, not decided for you.
Certified admins absorb the steady stream of routine requests so your internal team never becomes the bottleneck.
A prioritised enhancement backlog run with your team, so the org keeps improving after go-live.
Integrations fail quietly and get discovered loudly. We watch them so you don't find out from a customer.
Adoption dies when people stop trusting the data. Ongoing hygiene keeps your reports credible.
Salesforce ships three major releases a year. We find what breaks before your users do.
Your org stays audit-ready, with health scores your leadership can watch improve.
From the weekly pipeline review to the board deck — built, maintained, and kept accurate.
A perfectly configured org nobody uses is wasted licence spend. We keep usage climbing.
Most engagements go live within two to three weeks. Here's the sequence — including the parts that happen before you commit to anything.
We audit your existing org — configuration, code, integrations, security posture, and data quality — and give you a written picture of where it stands today, including what we'd fix first. You keep the assessment whether or not you engage us.
We agree the support plan, coverage window, SLAs, and escalation path, then formalise everything through the NDA and MSA. Scope is written down, so there's nothing to argue about in month four.
We document your processes, customisations, and integrations, take over access under least-privilege accounts, and set up the ticketing and reporting channels your team will use day to day.
First we clear what's actually hurting — broken automations, failing integrations, security gaps, and the data issues flagged in the assessment. This is where most clients see the fastest visible change.
With the org stable, we move to the enhancement roadmap — new features, better automation, cleaner reporting, and adoption work, delivered in sprints you help prioritise.
Monthly service reports cover tickets, SLA performance, and org health. Quarterly governance reviews re-align the roadmap with where your business is actually heading.
Plans are built around a monthly block of certified hours. Move up or down as your requirements change — scope is reviewed every month, not locked for a year.
For stable orgs that mainly need a reliable, responsive admin.
For orgs that are actively evolving and have a real enhancement backlog.
For complex, multi-org or multi-geography Salesforce estates.
Need a shape that isn't on this list? Most of our engagements start as one of these and get adjusted after the first quarter.
Every ticket is triaged by severity the moment it lands. These are our standard commitments — exact SLAs are confirmed in your MSA based on the plan and coverage window you choose.
| Severity | Definition | Response | Resolution target |
|---|---|---|---|
| P1 — Critical | Production down, or a business-critical process completely blocked for all users. | Within 1 hour | Continuous work until resolved |
| P2 — High | Major feature broken or degraded, with no practical workaround for a group of users. | Within 4 hours | 1–2 business days |
| P3 — Medium | Functionality impaired but a workaround exists; limited business impact. | Within 1 business day | 3–5 business days |
| P4 — Low | Minor issues, configuration requests, enhancements, and questions. | Within 2 business days | Planned into the backlog |
The questions we're asked most often before an engagement starts.
Start with a free org review. We'll assess your configuration, code, integrations, and security — and show you exactly what a managed engagement would cover, and what we'd fix first.
A written assessment of your org's configuration, code health, integrations, and security posture — yours to keep, no commitment.
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